About us

At City Funerals we're committed to offering you excellence of service and a special level of personal, specialist care and compassion.

We place the highest priority on meeting the specific and personal wishes of those families who have entrusted us with the care of their loved ones while maintaining their confidentiality at all times. We are honored and privileged to be able to help families celebrate the values that made their loved ones who they are, and who they forever will be.

With 58 years’ experience in tailoring funeral services to the needs of families in and around Mackay, our funeral directors are well-established and connected in the local communities they serve, and proud to uphold the values we believe in: Family, Honour, Trust, Respect, Commitment and Loyalty.

At City Funerals we understand your values, and care about them too. For our values define us all. Our lives. Our loves. Our choices. They make us who we are. And they live on in the hearts and minds of those we love long after the person is gone.

Values – we all hold them dear. Some drive us, some inspire us and they can say a lot about us.

Call City Funerals 24 hours a day, 7 days a week on (07) 4957 4653.

Our history and culture

City Funerals commenced business in Mackay in 1959 and is a well-established funeral business offering a caring and reliable service to families in Mackay and the surrounding district.

We understand the needs of grieving families and you can be safe in the knowledge that you, and your loved ones, will be well cared for at City Funerals. Our funeral directors believe in consulting families on every aspect of the funeral. The families in turn have the confidence of knowing that we do all we can to give them the funeral they would like.

Families suffering bereavement are going through a very vulnerable time. We endeavour to help them through this with the least amount of stress as possible.

City Funerals' staff always take into account the wants, needs and desires of our families, we are always conscious that families need to keep within their budget, and they can always be assured that we give them value for money.

City Funerals ensure that families, and their loved ones, are always treated with respect and dignity. Each funeral is conducted with the knowledge that this is a most important day for the family, a day that is remembered. We help make that memory a positive one.

Our team of funeral directors work well together, and assist one another in all aspects of the funeral industry. The working atmosphere is a positive and encouraging one, and as such this atmosphere is transferred to those who come to us in their time of need.

Whilst Mackay has grown dramatically, City Funerals still travel wherever there is a need. Whether you have suffered a bereavement, or are requiring information about any aspect of a funeral, or you are unable to come into our office, our staff are more than willing to come to you.

In Mackay and district there are a number of cemeteries as well as two crematoriums.

Our funeral home

City Funerals is located on 105 Sydney Street in Mackay. A map and further details can be found on the location page.

To speak to one of our funeral directors, call us 24/7 on (07) 4957 4653. For more information on how we can assist you, you can also contact us online via the form below.